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M-Files is seeking a Solution Architect to join its Consulting Services team. You will serve as the customer's primary technical voice, leading discovery, requirements gathering, and solution design for enterprise document management and content management implementations.
In this role, you will lead customer discovery sessions—facilitating requirements workshops, stakeholder interviews, and process walkthroughs to understand business goals, pain points, content types, and success criteria. You will help customers clarify their needs, separate stated wants from underlying requirements, and surface unstated assumptions, constraints, and risks early. You will assess existing IT environments, identify integration points with third-party systems, and document requirements clearly and traceably using business requirements documents, process maps, solution descriptions, and UML diagrams.
You will translate business requirements into technical solution designs for implementation by project consultants, serving as the technical design leader on multiple concurrent projects. You will coordinate with consultants on deployment aspects, work with Project Management on timelines and task planning, and support all lifecycle phases—from solution design through development, deployment, migration, QA, UAT, and training. You will oversee delivery validation against agreed requirements and acceptance criteria, testing with real customer data and reporting results candidly.
As M-Files integrates AI into its platform, you will use Claude daily to accelerate discovery, analysis, and documentation. You will help customers identify where automation and AI agents can deliver measurable value, while advising on governance, supervision, and data access considerations. You will also mentor junior consulting team members, build and share reusable discovery templates, requirements checklists, solution patterns, and Claude workflows that raise team quality and speed.
You will recognize when customer requirements exceed standard product capability and scope those gaps clearly for R&D and Product Management. You will feed recurring requirement patterns back to Product Management and support pre-sales scoping conversations as needed.
**Requirements**
Minimum Qualifications:
- 5 to 8 years of corporate services consulting experience from a management consulting firm, boutique consulting firm, or software firm with a services practice
- Bachelor's degree in Computer Science or related field (Master's degree preferred but not required)
- Proven requirements gathering experience in customer-facing consulting: facilitating workshops and interviews, eliciting and clarifying needs, translating into documented requirements and solution designs
- Hands-on experience using Claude (Claude.ai, Claude Cowork, or Claude Code) in daily work such as research, analysis, drafting, and summarization, with judgment to verify AI output and protect customer data
- Working knowledge of AI agent and automation concepts as applied to enterprise data, including governance, supervision, and responsible use
- Experience working with document/content management systems
- Excellent verbal and written communication skills, ability to explain ideas to business and technical audiences
- Strong leadership and interpersonal skills; ability to listen to customers and translate needs into specific actions
- Experience creating technical documentation (solution descriptions, requirements documents, UML diagrams)
- Knowledge of solution architecture and cross-application communication and integration methodologies
- Experience in all lifecycle phases of enterprise IT solutions (specification, planning, design, development, delivery, rollout, training, operations), including managing project timelines and scope
- Ability to drive projects to completion and manage obstacles; excellent organizational skills supporting multiple concurrent customer engagements
- Solution-driven approach with strong problem-solving skills; self-confident in managing customer engagements
- Highly motivated self-starter with strong desire to learn new methods and technologies; ability to thrive in fast-paced, deadline-driven environment
- Willingness to travel up to 25%
Preferred Qualifications:
- Experience using Claude Projects, skills, connectors, or MCP integrations to build repeatable workflows for consulting or delivery work
- Experience with M-Files or comparable enterprise content management platform, including building on its extensibility layer (vault applications, scripting, APIs)
- Experience with business process analysis or business analysis methods and certifications (e.g., CBAP)
- Knowledge of cloud-based technologies, including Azure
- Exposure to data governance or information security concepts, particularly as they relate to AI agent or automation access
- Experience in forward-deployed or embedded customer-facing role, or in pre-sales technical scoping and feasibility assessment
- Experience building training or enablement materials for technical teams
- Working knowledge of networks and authentication methodologies
- Knowledge of .NET languages (C#, VB.NET), data structures, and core programming concepts; comfort with APIs and common integration patterns
