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Sierra is building an AI agent platform that enables enterprises to deliver better, more human customer experiences. The company partners with industry leaders like SoftBank, Uber, Rivian, CLEAR, and Sutter Health. Founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (18-year Google veteran, led Google Labs and AR/VR initiatives), Sierra is headquartered in San Francisco with offices across North America, Europe, and Asia.
The Tech, Media & Telecom team builds AI agents for high-impact customer moments—service disruptions, product launches, major events—helping telecommunications providers, media companies, and technology platforms manage millions of interactions. The team focuses on transforming customer relationships: for telecom, personalizing plans and anticipating value-add opportunities; for media, creating ongoing personalized subscription experiences; for tech, delivering white-glove support at scale.
In this role, you'll design and deliver production-grade AI agents that are mission-critical and drive revenue directly. You'll own the complete Agent Development Life Cycle (ADLC)—from initial pilot through deployment and continuous iteration—building, tuning, and evolving agents in production environments across finance, healthcare, and commerce. You'll partner directly with enterprise leaders and cutting-edge startups to understand business challenges and build transformative solutions.
Recent projects include: agents that pursue multi-week/month goals with intelligent outreach timing and channel selection; personalization systems powered by Sierra's Context Engine that learn from every interaction; conversational discovery agents reasoning across massive content catalogs; troubleshooting agents integrated with telecom and device systems; and voice experiences with brand-tailored personas.
You'll bring experience building and scaling end-to-end production systems, strong technical problem-solving skills, and the ability to work directly with customers to surface unmet needs and guide platform evolution.
