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Salary: CAD 87,000 - 105,000 / annual
Quince is a manufacturer-to-consumer (M2C) fashion and accessories brand on a mission to deliver high-quality essentials at fair prices sustainably. The company operates across apparel, accessories, home goods, and more, serving tens of millions of customers globally through proprietary technology and data-driven operations.
The Site Merchandising Specialist will play a critical role in executing and optimizing the regional on-site customer journey. This role manages day-to-day content updates, homepage refreshes, and collection landing page (CLP) curation through the CMS platform (Contentful) across six environments: web, mobile, and app in both French and English.
Key responsibilities include:
- Own and manage daily homepage updates, ensuring content is timely, accurate, and brand-aligned
- Curate and maintain Collection Landing Pages to support seasonal campaigns, regional product launches, and marketing strategies
- Leverage CMS tools (primarily Contentful) to publish, edit, and optimize on-site content
- Partner with cross-functional teams (creative, marketing, merchandising, analytics) to align site content with campaign objectives and product priorities
- Monitor and analyze site metrics (traffic, CTR, bounce rate, conversion) to identify improvement opportunities and drive continuous optimization
- Support new product launches, brand campaigns, and promotional moments through thoughtful site merchandising
- Troubleshoot content issues and conduct regular QA to ensure optimal, on-brand site experience
- Stay informed on digital merchandising trends, UX/UI best practices, and industry benchmarks
Success in this role means delivering an inspiring and seamless customer experience, interpreting site performance metrics to inform changes, and maximizing the effectiveness of site merchandising strategies. The ideal candidate is detail-oriented and data-driven with a passion for digital retail, understanding of site functionalities, and a keen eye for both creative and analytical problem-solving.
REQUIREMENTS:
- 3–5 years of experience in site merchandising, eCommerce, or digital content management
- Hands-on experience using a CMS; Contentful experience strongly preferred
- Familiarity with site performance tools such as Google Analytics, ContentSquare, or similar platforms
- Demonstrated ability to interpret data and use insights to guide merchandising decisions
- Exceptional attention to detail, organization, and time management
- Strong written and verbal communication skills
- Comfortable working cross-functionally in a fast-paced, agile environment
- Must be based in Toronto with a 4 days per week (Monday–Thursday) in-office requirement
