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Assured is modernizing insurance claims processing, replacing manual, phone-and-fax-driven workflows with software solutions for large insurers. The company provides self-service claim-filing platforms and ML-driven fraud detection systems that power claims processing for major carriers.
This Senior Client Engagement Manager (Operations) role is a strategic builder position at the intersection of customer success and operational transformation. You will lead the Client Engagement function's transition into an AI-native operating model while managing key relationships with top-tier insurance carrier clients.
Key responsibilities include: leading end-to-end onboarding programs for enterprise insurance clients with focus on delivery excellence and stakeholder alignment; managing timelines, reporting, and executive communications for high-impact accounts; setting and driving the vision for embedding AI agents and automation into CE workflows; designing, prototyping, and deploying AI agents and internal tools that integrate across multiple systems; developing and executing quarterly strategic plans for CE Operations with clear owners and measurable outcomes; resolving complex operational and technical challenges through cross-functional partnerships with Product, Engineering, Sales, and customers; owning and maintaining the Client Engagement Knowledge Base; and proactively identifying opportunities to streamline workflows and improve team output.
You should bring proven experience in operations, strategy, program management, or enterprise implementation roles managing multimillion-dollar accounts and enterprise-scale implementations. Hands-on familiarity with building AI agents and internal tools is essential, along with basic understanding of APIs, integrations, JSON, and ability to collaborate with engineering teams. You are a self-starter capable of independently developing strategic plans and working across multiple stakeholders. You have demonstrated success working cross-functionally across CE, Sales, Engineering Operations, Product Operations, Product, and executives. Strong analytical skills, excellent communication (translating between technical and non-technical audiences), bias for action, ownership mentality, and a builder's mindset focused on creating structure and scaling processes are critical.
