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PayJoy is a mission-driven Public Benefit Corporation providing secured credit solutions to underserved customers in emerging markets. The company has served over 18 million customers as of 2025 and operates profitably through innovative point-of-sale financing, card offerings, and advanced machine learning/AI fraud detection.
As Senior Warranties Manager, you will oversee warranty program strategy, operations, and execution across PayJoy's product portfolio. This role sits within the Operations function and requires deep expertise in warranty management, risk assessment, and customer protection frameworks.
Key responsibilities include:
- Developing and implementing comprehensive warranty policies and procedures
- Managing warranty claims processing, dispute resolution, and customer communications
- Analyzing warranty data to identify trends, optimize coverage, and reduce costs
- Collaborating with product, finance, and customer service teams to align warranty offerings with business objectives
- Building and mentoring a team responsible for warranty operations
- Ensuring compliance with local regulations and international best practices
- Forecasting warranty costs and managing budgets
You will drive operational excellence while balancing customer protection with financial sustainability. This is a hands-on senior role with both strategic and tactical responsibilities, ideal for someone with proven warranty management experience in fintech or financial services, particularly in emerging markets.
