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Salary: USD 75,000 - 85,000 / annual
Turo, the world's largest car-sharing marketplace, is seeking a Senior Trust & Safety Investigator to lead complex investigations within the Complex Investigations Unit (CIU). This role focuses on high-risk, high-impact cases that exceed standard Trust & Safety queue scope, including organized vehicle theft rings, federal-level criminal investigations, and sensitive organizational cases.
You will own the end-to-end lifecycle of assigned CIU cases, including exigent response, multi-agency and organized ring investigations, and complex fraud cases. Responsibilities include evidence preservation, chain of custody documentation, law enforcement coordination, and case closure. You'll conduct proactive federal-level investigations and maintain recurring intelligence-sharing partnerships with federal and task force partners such as HSI, CBP, CHP, AZ DPS, and the Texas Task Force.
Key duties include preparing data packages and legally reviewed reporting for law enforcement partners, coordinating Mexico vehicle recovery operations (GPS and VIN verification, NICB liaison, Claims coordination), and responding to exigent events within mandatory SLAs, including outside standard business hours. You'll manage relationships with law enforcement and key stakeholders, prepare certified business records declarations and sworn declarations for legal proceedings, and provide court testimony as a percipient witness. You'll also contribute to the ongoing development of CIU SOPs and operational infrastructure.
This is a hybrid role based in Phoenix, requiring in-office presence three days per week (Mondays, Wednesdays, Thursdays). The role includes eligibility for equity and benefits.
REQUIREMENTS:
- 7+ years of experience in fraud investigation, financial crime investigation, law enforcement, or a related investigative field
- Strong working knowledge of federal-level organized crime typologies, including mule and guest-for-hire schemes, closed-loop host and guest collusion, synthetic identity fraud, account takeover, and staged host claims
- Demonstrated investigative experience in evidence preservation, chain of custody practices, and law enforcement evidentiary standards
- Proven ability to independently manage a portfolio of concurrent, high-complexity investigations, including multi-month operations running in parallel
- Ability to respond to zero-notice exigent events outside standard working hours and maintain readiness within a standby capacity model
- Excellent written communication skills, including ability to prepare investigative summaries, business records certifications, and sworn declarations suitable for legal and law enforcement proceedings
- Strong analytical and problem-solving skills with ability to synthesize device, identity, financial, and behavioral data across multiple systems into a coherent investigative narrative
- Ability to build and maintain professional working relationships with federal, state, and local law enforcement and industry partners
- Sound judgment under time pressure, including ability to recognize exigent circumstances and escalate appropriately
BONUS QUALIFICATIONS:
- Bachelor's degree or equivalent practical experience
- Experience liaising directly with federal law enforcement agencies such as HSI, CBP, FBI, or multi-agency task forces
- Experience testifying in legal proceedings or preparing evidence for court
- Working knowledge of SQL or similar data query tools such as Redshift
- Relevant professional certification such as Certified Fraud Examiner (CFE), Certified Payment Fraud Prevention Professional, or comparable credential
