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Amplitude is a leading AI-first digital analytics platform serving over 4,700 customers including Atlassian, Burger King, NBCUniversal, and Square. The company helps product, data, and marketing teams analyze, test, and optimize user experiences using embedded AI agents.
As Senior Technical Success Manager, Strategic, you will own customer deployment, adoption, and outcomes for a portfolio of 10 strategic accounts across Amplitude's digital analytics platform. You will lead the full customer lifecycle from presales through renewal, serving as the primary technical and strategic partner for enterprise deployments.
Key responsibilities include:
- Own deployment planning and implementation across your book: scoping, deployment plan creation, kickoff meetings, use case alignment, and coordination of internal and partner delivery teams
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health using AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption through live working sessions, identify new use cases to expand value, and showcase new platform capabilities
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact
- Partner with Account Executives on renewals and expansion, building value stories and identifying growth opportunities
- Serve as the voice of the customer internally, channeling product feedback and market needs to shape product development
- Continuously improve operations by developing repeatable playbooks and sharing best practices across the team
You will need strong business acumen to understand each customer's business model and growth levers, technical fluency with Amplitude's data architecture and instrumentation methods, and delivery excellence to manage timelines and coordinate teams. You must be outcome-focused, accountable for retention across your territory, and able to provide prescriptive guidance on implementation best practices. The role requires diagnostic thinking to recognize adoption gaps early and curiosity to figure things out independently.
REQUIREMENTS:
- 6+ years of experience in Customer Success, Technical Account Management, or similar customer-facing role in B2B SaaS
- 3+ years specifically leading enterprise software deployments where change management and foundational data governance were core priorities
- 2+ years managing a portfolio of 8-10 strategic accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
- Experience training or enabling non-technical teams to become data-sufficient
- Excellent communication skills to influence everyone from data engineers to C-level executives
- Expert-level project management skills and ability to thrive in independent, fast-paced environment
NICE TO HAVE:
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Background in consulting, solutions delivery, or implementation
- Experience using Amplitude as a practitioner
