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Zscaler is seeking an experienced Senior Technical Success Manager to join its Customer Success team in Bangalore. This hybrid role reports to the Manager of Technical Success and serves as a strategic technical advisor for a portfolio of enterprise customers navigating Zero Trust security adoption.
You will build deep relationships with key customer stakeholders and operational service owners, understanding their business objectives and aligning Zscaler's cloud-native security solutions to their digital transformation goals. Your responsibilities include providing expert technical guidance, developing customized integration strategies, and proactively driving product adoption by identifying risks and uncovering growth opportunities.
You'll manage complex technical escalations by collaborating across Sales, Support, and Product teams to deliver high-impact customer experiences. You'll also contribute to the team's intellectual capital by creating best practice guides, playbooks, and training materials that strengthen collective expertise.
The ideal candidate brings 8+ years in customer-facing technical roles, with at least 3 years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains. You should have strong technical acumen in security and networking, proven ability to translate customer business challenges into technical solutions, and experience analyzing customer data to develop adoption strategies. Foundational knowledge of AI/ML technologies is valued.
Zscaler describes itself as an AI-forward enterprise leveraging the world's largest security data lake to power its Zero Trust Exchange platform. The company culture emphasizes impact over activity, customer obsession, transparency, and constructive debate. You'll thrive in ambiguity, act with ownership, solve complex problems, collaborate at high trust, and maintain a growth mindset.
