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Salary: USD 143,500 - 205,000 / annual
Zscaler is seeking a Senior Technical Marketing Engineer (TME) to join the Product Management department, reporting to the Director of Technical Marketing Engineering. This is a hands-on, remote role focused on driving technical enablement, customer validation, and field readiness for next-generation Zero Trust Branch solutions.
In this high-impact position, you will serve as the bridge between engineering and field teams, owning multiple critical responsibilities:
**Key Responsibilities:**
- Lead customer Proof of Value (POV) engagements by directly executing hands-on technical POVs, architectural demonstrations, and pilot evaluations with enterprise prospects to validate capabilities, eliminate sales friction, and accelerate deal closure.
- Architect, build, and maintain advanced lab topologies—designing and deploying resilient physical and virtual networking environments that simulate complex enterprise branch, edge, and retail network topologies to rigorously test product behavior, interoperability, and real-world scale.
- Drive complex technical troubleshooting and escalation resolution, serving as the direct technical bridge between field teams and core engineering to diagnose and resolve critical L2/L3 networking escalations, network segmentation challenges, and packet-level anomalies during active customer pilots.
- Author technical documentation and deployment guides, developing production-ready collateral including step-by-step deployment runbooks, reference architectures, white papers, competitive test plans, and solution briefs to standardize best practices and accelerate post-sales time-to-value.
- Deliver field readiness and enablement training by creating and conducting high-impact technical training programs, interactive workshops, and webinars for Systems Engineers, professional services, and channel partner architects to scale deployment self-sufficiency.
**Requirements:**
- 5+ years of hands-on experience in technical marketing, solutions architecture, or advanced systems engineering with deep subject matter expertise in enterprise routing, switching, TCP/IP, L2/L3 network segmentation, and tunneling protocols (WireGuard, IPsec, VxLAN).
- Proven track record of leading and winning hands-on customer Proof of Value (POV) pilots and executive architectural evaluations within complex enterprise and distributed edge networking environments.
- Hands-on proficiency in building and maintaining multi-vendor physical and virtual network lab topologies using bare-metal appliances, hypervisors (ESXi, KVM), and network emulation platforms (EVE-NG, GNS3).
- Advanced packet analysis and troubleshooting expertise using Wireshark, tcpdump, and traffic generation tools to diagnose routing anomalies, latency/jitter, MTU issues, and NAT/firewall traversal.
- Demonstrated track record of authoring production-grade technical collateral (deployment runbooks, reference architectures, white papers) and delivering technical enablement sessions to sales engineering, professional services, and partner teams.
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
**Preferred Qualifications:**
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
- Practical experience with Python, Bash scripting, or infrastructure-as-code and configuration management tools (e.g., Ansible, Terraform, REST APIs) to automate lab deployment, test execution, and networking workflows.
- Working knowledge of public cloud networking architectures (AWS VPCs/Transit Gateways, Azure Virtual WAN, GCP Cloud Routers) or container networking environments (Docker, Kubernetes).
- Recognized networking or security certifications (e.g., CCIE/CCNP Enterprise or Security, JNCIP, PCNSE) or direct architectural experience with retail, kiosk, IoT/OT, or cellular WAN/5G failover deployments.
