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Outreach is the leading agentic AI platform for revenue teams, serving enterprise organizations like Databricks, SAP, Siemens, and Verizon. The Technical Consulting Practice is seeking a Senior Technical Consultant to serve as a subject matter expert in SaaS technologies and sales engagement platforms.
In this role, you will manage and execute implementations and projects for customers, including AI-enabled solution deployments. You will perform detailed discovery with customers around their CRM usage and translate that into Outreach integration functionality. You'll serve as the go-to technical expert on Outreach technologies and AI features for both internal and external stakeholders, partnering with Program & Project Managers, Professional Services Consultants, Trainers, and customer teams to drive projects to completion.
Key responsibilities include exploring client processes to inform complex configuration setup and integration design, supporting the adoption of AI-enabled workflows, and collaborating with client technical experts to establish thorough configuration testing plans. You will act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value. Success is measured by overall business impact, client adoption of technology best practices, and quality of platform setup.
The role is fully remote with CST/EST timezone preference. You will work in a fast-paced environment supporting customers in enabling and configuring AI capabilities within the platform.
REQUIREMENTS:
- 4-5 years of experience in a SaaS consulting role
- At least 2 years of experience in a technical or support role
- Demonstrated ability to master new technologies and technical skills quickly
- History of creative technical testing and troubleshooting
- Strong ability to discover feasibility and suggest alternatives for proposed solutions
- Proven track record collaborating with enterprise-level customers to solve complex problems
- Exceptional communication skills, translating complex technical topics for non-technical stakeholders
- Ability to work with client contacts at all organizational levels
PREFERRED QUALIFICATIONS:
- Expert knowledge of APIs, CRM integration, security, privacy, and integrations
- Familiarity with front-end and back-end development technologies
- Admin certification with a CRM (Salesforce, Dynamics) or other SaaS platform
- Expertise in Sales Engagement Platforms
- History of working with internal Product or Engineering teams to improve product features
- Track record of leading with optimism in difficult situations
