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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its cloud security expertise with Google's threat intelligence and security operations capabilities.
As a Senior Technical Account Manager, you will be the primary technical point of contact for a portfolio of enterprise and strategic customers in the Brazil region. Your responsibilities include:
- Developing and executing customer adoption strategies to maximize platform value and usage
- Serving as the technical liaison between customers and internal Wiz teams (product, engineering, support)
- Managing complex technical implementations and deployments across multiple cloud service providers
- Providing expert guidance on cloud security best practices, CNAPP use cases, and threat detection strategies
- Building and maintaining executive-level relationships with C-suite stakeholders
- Proactively monitoring customer health using CRM and analytics tools to identify risks and opportunities
- Enabling customers on the Wiz platform and assisting with problem resolution ranging from routine to highly complex strategic issues
- Communicating across multiple channels (Slack, email, support tickets) to ensure seamless customer support
- Driving customer outcomes and consistently exceeding performance targets
You will work 3 days per week in the São Paulo office with flexibility for remote work. The role requires deep technical expertise in cloud architecture (AWS, GCP, Azure, OCI), containerization (Docker, Kubernetes), DevOps practices (CI/CD, IaC), and ideally hands-on experience with AI/ML-powered security solutions.
Minimum qualifications include 8 years in technical customer-facing roles (TAM, Solutions Engineer, Professional Services, Customer Success Engineer) supporting cloud or cloud-security products, plus at least 4 of 6 specific technical competencies. Preferred qualifications include 12+ years of experience, advanced cloud certifications (Solutions Architect Professional, DevOps Engineer Professional), security certifications (CISSP, CCSP), and a proven track record managing 5+ complex enterprise accounts.
