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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining its cloud security expertise with Google's threat intelligence and security operations capabilities.
As a Senior Technical Account Manager, you will be the primary technical point of contact for a portfolio of enterprise customers, driving adoption and maximizing value from the Wiz platform. Your responsibilities include:
- Developing and executing customer success strategies aligned with business objectives and customer goals
- Providing technical guidance on cloud security best practices, CNAPP deployment, and AI/ML-driven threat detection
- Managing relationships with C-suite and technical stakeholders, translating business needs into technical solutions
- Proactively monitoring customer health using CRM and analytics tools to identify risks and opportunities
- Enabling customers across multiple channels (Slack, email, support tickets) on platform capabilities and complex use cases
- Collaborating with sales, product, and engineering teams to address customer challenges and drive retention
- Building expertise in cloud architectures (AWS, GCP, Azure, OCI), containerization (Docker, Kubernetes), DevOps practices (CI/CD, IaC), and cloud security frameworks
You will work in a hybrid model, spending 3 days per week in the Mexico City office. The role requires deep technical knowledge of cloud platforms and security, combined with exceptional communication skills to influence stakeholders at all organizational levels. You'll manage a book of complex enterprise customers, driving measurable outcomes and consistently exceeding performance targets.
