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Nutanix is seeking a Senior Technical Account Manager to join the APAC iTAM team based in Pune. You will play a crucial role in driving customer success and adoption of Nutanix products while working in a collaborative, customer-centric culture.
In this role, you will:
- Develop a comprehensive understanding of customer installed bases, including licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, and feature adoption
- Drive increased product adoption and customer experience by recommending features, use cases, and capacity utilization improvements based on usage maturity insights and best practices
- Coordinate with Support and Engineering resources to ensure critical support issues receive appropriate urgency and visibility
- Identify customer training needs and orchestrate training sessions and boot camps
- Identify upgrade opportunities to latest software versions and support creation of upgrade plans
- Perform health checks as needed and pull in expert Nutanix resources for deeper technical dives
- Orchestrate cross-functional Nutanix resources including Delivery, Consulting, Support, and Architects to meet customer needs
You will report to the Manager of Technical Account Management. The role is primarily remote with the expectation that team members will be based in Pune to serve APAC customers. Occasional travel within India may be required for face-to-face customer meetings. The hybrid work arrangement requires a minimum of 3 days per week onsite in Pune to foster collaboration and team alignment.
REQUIREMENTS:
- 6-10 years of work experience, preferably in technical customer-facing roles (Support Engineer, Systems Engineer, Technical Account Manager)
- Strong knowledge of virtualization, cloud computing, and data center technologies (Nutanix Stack preferred)
- Excellent communication and interpersonal skills with a customer-centric attitude
- High technical aptitude with understanding of infrastructure (storage, compute, network)
- Experience in customer-facing roles with focus on account management
- Ability to collaborate effectively across multiple teams and manage long-term customer relationships
- Ability to drive consultative conversations with customers
- BE/B.Tech degree (advanced degree a plus)
