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Salary: AUD 176,000 - 0 / annual
Dragos is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to critical infrastructure and industrial organisations across Australia and the broader APAC region. The company is the global leader in xOT (extended Operational Technology) cybersecurity, combining technology, threat intelligence, and expert services to protect the systems that deliver water, power, and healthcare to communities worldwide.
In this role, you will help customers maximise the value of their investment in Dragos solutions while strengthening their Operational Technology (OT) cybersecurity capabilities. You will work closely with cybersecurity, engineering, operations, and executive stakeholders to understand business priorities, operational challenges, and security objectives, translating these into practical, measurable outcomes.
Key responsibilities include:
- Serve as a trusted advisor and technical advocate for assigned customer accounts
- Lead customer onboarding and adoption, helping customers maximise value from their Dragos investment
- Facilitate goal-setting workshops and planning sessions to align platform capabilities with customer objectives
- Guide customers in operationalising key use cases and integrating Dragos into existing security and operational workflows
- Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity
- Monitor customer health, platform adoption, and utilisation trends, proactively identifying risks to customer success
- Support development and execution of engagement and recovery plans for at-risk or underutilised accounts
- Conduct regular account reviews and value realisation discussions, demonstrating progress against customer goals
- Deliver technical enablement, workshops, and training to improve customer proficiency and self-sufficiency
- Collaborate with Customer Success, Support, Product, Services, and Sales teams to deliver seamless customer experience
- Serve as a subject matter expert for OT cybersecurity topics, contributing to customer workshops, QBRs, and executive briefings
- Travel throughout Australia, New Zealand, and the broader APAC region as required (up to 30%)
This role combines deep OT/ICS cybersecurity expertise with strong relationship management and consulting skills. You will help customers navigate complex security challenges, align initiatives with recognised industry frameworks, and build sustainable programmes that reduce risk and improve operational resilience. As the voice of the customer, you will provide valuable feedback and insights to internal teams, helping shape product innovation and future capabilities.
REQUIREMENTS:
- 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems
- Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines
- Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows
- Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks
- Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements
- Strong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation
- Familiarity with critical infrastructure regulations and cyber resilience requirements across Australia and APAC is highly regarded
