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Airship is a no-code, AI-powered customer experience platform trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. The platform enables marketers to create, test, and orchestrate hyper-personalized experiences across all channels—apps, websites, email, SMS, wallets, and more.
As a Senior Technical Account Manager, you will serve as the primary technical advisor and advocate for Airship's largest and most complex enterprise clients. You'll manage a portfolio of strategic, high-value accounts and act as the trusted technical point of contact for these organizations.
Key responsibilities include:
- Serving as the primary technical contact for a portfolio of strategic enterprise clients
- Owning and managing critical customer escalations with rapid resolution and clear stakeholder communication
- Driving strategic technical account planning and leading regular business reviews
- Providing expert guidance on complex product integrations, architectural best practices, and system optimization
- Acting as a liaison between clients and Airship's Product and Engineering teams, advocating for enterprise-level solutions
- Mentoring and coaching other Technical Account Managers, sharing expertise and supporting onboarding
- Collaborating with Solutions leadership to identify expansion opportunities within client organizations
- Authoring advanced documentation, best practice guides, and technical content
- Contributing to the development of Technical Account Management policies and procedures
- Leveraging AI tools to drive efficiencies and anticipate customer needs
Required qualifications:
- 7+ years of technical, client-facing experience with enterprise accounts
- Advanced coding ability in Python, Java, Swift, or similar object-oriented languages
- Strong knowledge of APIs and complex system integrations
- Familiarity with Linux and/or Mac OS X command line
- Experience with iOS and Android mobile platforms and development tools
- Background in digital marketing solutions (mobile, web analytics, optimization, email, SMS) and SaaS
- Proven track record mentoring and supporting team members
- Ability to build relationships across diverse stakeholders (marketers, architects, executives)
- Excellent written and verbal communication skills for presenting complex topics to varied audiences
Desirable qualifications include Spanish or Portuguese fluency, experience with digital wallet platforms (Apple Wallet, Google Wallet), advanced knowledge of email/SMS compliance, and relevant industry certifications.
