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Parloa is an AI-powered customer experience platform that has powered over one billion interactions for global enterprise brands including Booking.com, Allianz, SAP, and TUI. The company is at the forefront of agentic AI, transforming how enterprises deliver customer support through meaningful, effortless conversations.
As a Senior Strategic Engagement Manager, you will lead Parloa's most critical enterprise engagements, serving as the central orchestrator for complex AI and customer experience transformations. You'll operate at the intersection of transformation strategy, enterprise delivery, and AI innovation, translating executive ambition into scalable, measurable outcomes.
Key responsibilities include:
- Leading strategic enterprise engagements end-to-end, owning success plans, KPIs, and business outcomes from initial deployment through long-term value realization
- Translating executive-level AI and CX strategies into tangible impact across multiple business units, regions, and functions
- Orchestrating implementation and delivery, managing timelines, dependencies, and cross-functional execution for seamless go-lives
- Building trust-based relationships with senior stakeholders, positioning Parloa as a long-term strategic partner
- Driving value realization through data-driven storytelling and executive business reviews
- Identifying and unlocking expansion opportunities by scaling successful initiatives across regions and use cases
- Partnering cross-functionally with Account Executives, Solution Engineers, Value Consultants, and partners
- Representing Parloa's leadership in agentic AI and enterprise innovation
You bring 8+ years of experience in enterprise software, consulting, customer success, or engagement management with large strategic accounts. You have a proven track record of leading complex enterprise engagements and translating executive vision into measurable outcomes. You operate with strong ownership, navigate ambiguity well, and can align cross-functional teams. You have executive presence, influence senior stakeholders through data-driven communication, understand AI and enterprise systems, and connect technical capabilities to business impact. An advanced degree (MBA or Master's) and exposure to AI, cloud, or data domains are nice-to-have.
