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Checkmarx is seeking a Senior Strategic Customer Success Manager to join its application security team in Braga, Portugal. The role focuses on driving customer success, product adoption, and value realization for enterprise clients, including 40% of Fortune 100 companies.
Key responsibilities include:
• Serve as the primary technical liaison and trusted advisor for assigned strategic accounts, guiding them through deployment, onboarding, and best practices for Checkmarx's application security platform.
• Drive platform adoption and consumption by designing and executing Mutual Activity Plans tied to customer value outcomes, monitoring usage metrics, and addressing adoption hurdles.
• Collaborate cross-functionally with Support, Product Management, and other internal teams to resolve customer challenges, escalate product feedback, and influence product development based on customer needs.
• Conduct training sessions on new features, provide technical refreshers, and stay current on Checkmarx products and cloud security trends to maintain expertise.
• Quantify and communicate the business impact of Checkmarx solutions through regular value metrics and ROI reporting to technical decision-makers and stakeholders.
• Identify and support expansion opportunities by leveraging success stories, demonstrating ROI, and building strong relationships with technical stakeholders within customer organizations.
• Provide insights from customer interactions and analytics, highlighting successes, challenges, and growth opportunities to inform internal strategy and engagement evolution.
• Contribute to internal knowledge sharing through newsletters, "what's new" materials, and customer health signal feedback to help evolve engagement strategies.
The ideal candidate combines technical expertise in application security with strategic thinking, exceptional customer engagement skills, and the ability to serve as a trusted advisor to enterprise customers.
