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Contentsquare is a global experience intelligence platform that helps organizations understand and optimize their customers' digital journeys. The Professional Services team delivers strategic consulting and analytics services to enterprise customers, turning digital experience data into measurable business outcomes.
As a Senior Strategic Consultant, you will be a client-facing senior consultant responsible for delivering strategic, analytical, and enablement services to enterprise customers. You will manage two types of engagements: one-off consulting missions (analysis, workshops, training) and managed-services engagements where you act as the delivery owner and project manager for ongoing customer relationships.
Key responsibilities include:
- Own delivery of strategic consulting and analytics engagements from discovery through completion
- Act as the primary operational point of contact for services delivered to customers
- Define project objectives, scope, milestones, deliverables, and success criteria
- Build and manage delivery plans, priorities, risks, dependencies, and stakeholder expectations
- Lead managed-services engagements as delivery owner and project manager
- Maintain proactive service roadmaps and identify appropriate missions, workshops, analyses, and training for each customer
- Coordinate work of Data Analysts, UX Design Consultants, Implementation Managers, and other specialists
- Escalate delivery risks, scope issues, capacity constraints, and customer blockers in a timely manner
- Ensure customers receive measurable value from Professional Services engagements
- Analyze digital experience data and translate findings into clear business insights and actionable recommendations
- Prepare and deliver analyses, executive readouts, workshops, and training sessions
- Help customers define use cases, measurement approaches, prioritization frameworks, and roadmaps
- Assess data collection, tagging plans, data quality, and measurement frameworks
- Use Contentsquare and other digital analytics tools to investigate customer questions
- Understand how digital analytics data connects with broader customer data ecosystems (BI tools, data warehouses, data lakes, APIs, activation platforms)
- Facilitate discussions with operational teams, analytics teams, technical stakeholders, senior leaders, and economic buyers
- Work closely with Customer Success Managers and collaborate across the Professional Services organization
- Build trusted relationships with enterprise customers and become a reliable advisor
- Communicate complex analytical or technical concepts clearly to audiences with different expertise levels
- Monitor customer adoption, engagement, delivery progress, and stakeholder participation
- Proactively identify risks such as declining adoption, missed milestones, or limited platform use
- Surface expansion and cross-sell opportunities to Customer Success and Sales teams (non-quota-carrying)
- Identify opportunities to improve customer processes, measurement practices, and data flows
- Contribute to reusable consulting methods, frameworks, templates, and points of view
- Use artificial intelligence responsibly to improve preparation, analysis, delivery quality, and internal processes
- Stay current with developments in digital analytics, AI, data ecosystems, and customer experience measurement
- Share knowledge with other consultants and strengthen the capabilities of the Professional Services team
You will operate as a trusted advisor to customer teams, including operational stakeholders, analytics teams, technical teams, and senior or economic buyers. This role combines the structure and client leadership of a senior consultant with the curiosity and practical fluency of a digital analytics power user.
REQUIREMENTS:
- Approximately 5 to 6 years of experience in management consulting, strategic consulting, digital consulting, professional services, or similar customer-facing advisory environment
- Experience working with large enterprise customers and navigating complex stakeholder environments
- Demonstrated experience managing projects or workstreams from discovery through delivery
- Strong client-facing communication and presentation skills, including ability to lead workshops and executive discussions
- Structured thinking and strong problem-solving skills, with ability to frame ambiguous customer challenges clearly
- Practical experience with digital analytics, business intelligence, conversion optimization, customer experience analytics, or related data products
- Familiarity with digital analytics platforms such as Google Analytics or Adobe Analytics (Contentsquare experience highly valuable)
- Understanding of tagging plans, data collection, data quality, measurement frameworks, data structures, and limitations affecting analytical outcomes
- Ability to interpret data, develop analyses, and communicate implications and recommendations clearly
- Ability to work effectively with both business and technical stakeholders
- Strong project management skills including planning, prioritization, risk management, stakeholder coordination, and escalation
- Ability to work independently across changing mix of one-off missions and recurring managed-services engagements
- Comfortable collaborating with Customer Success, Sales, Data Analysts, UX Design Consultants, Implementation Managers, and other specialist teams
- Practical curiosity about artificial intelligence, data flows, data warehouses, data lakes, APIs, and modern digital analytics ecosystems
- Ability to use AI tools thoughtfully to improve your own work and customer delivery while applying appropriate judgment and maintaining confidentiality
- Full professional fluency in French and English, including ability to lead customer conversations, workshops, and presentations in French
- Availability to work with customers primarily during French or Central European business hours
- Willingness to travel occasionally for customer engagements, team meetings, and company events
