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Contentsquare is a global experience intelligence platform that helps organizations understand and optimize their customers' digital journeys. The company operates 15 offices worldwide and is seeking a Senior Strategic Consultant to join its Professional Services team.
In this role, you will be a senior, client-facing consultant responsible for delivering strategic, analytical, and enablement services to enterprise customers. You will combine consulting expertise, project management, digital analytics knowledge, and Contentsquare platform expertise to help customers understand their digital experience, prioritize opportunities, and take action.
You will manage two types of engagements: (1) one-off consulting missions where you lead and deliver defined projects such as analyses, workshops, and training; and (2) managed-services engagements where you act as the delivery owner and project manager for ongoing customer relationships, managing service roadmaps, coordinating contributors, and ensuring customers receive measurable value.
Key responsibilities include owning delivery of strategic consulting and analytics engagements from discovery through completion; acting as the primary operational point of contact for services; defining project objectives, scope, milestones, and success criteria; building and managing delivery plans with attention to risks, dependencies, and stakeholder expectations; coordinating work of Data Analysts, UX Design Consultants, Implementation Managers, and other specialists; analyzing digital experience data and translating findings into business insights and actionable recommendations; preparing and delivering analyses, executive readouts, workshops, and training sessions; facilitating discussions with operational teams, analytics teams, technical stakeholders, and senior leaders; building trusted relationships with enterprise customers; monitoring customer adoption and engagement; proactively identifying risks such as declining adoption or missed milestones; surfacing expansion and cross-sell opportunities to Customer Success and Sales teams; and contributing to reusable consulting methods, frameworks, and templates.
You will work closely with Customer Success Managers, Sales teams, and other Professional Services colleagues. You are expected to become a trusted advisor to customer teams across operational, analytics, technical, and executive levels.
REQUIREMENTS:
- Approximately 5–6 years of experience in management consulting, strategic consulting, digital consulting, professional services, or similar customer-facing advisory environment
- Experience working with large enterprise customers and navigating complex stakeholder environments
- Demonstrated experience managing projects or workstreams from discovery through delivery
- Strong client-facing communication and presentation skills, including ability to lead workshops and executive discussions
- Structured thinking and strong problem-solving skills with ability to frame ambiguous customer challenges clearly
- Practical experience with digital analytics, business intelligence, conversion optimization, customer experience analytics, or related data products
- Familiarity with digital analytics platforms such as Google Analytics or Adobe Analytics (Contentsquare experience highly valuable)
- Understanding of tagging plans, data collection, data quality, measurement frameworks, data structures, and limitations affecting analytical outcomes
- Ability to interpret data, develop analyses, and communicate implications and recommendations clearly
- Ability to work effectively with both business and technical stakeholders
- Strong project management skills including planning, prioritization, risk management, stakeholder coordination, and escalation
- Ability to work independently across changing mix of one-off missions and recurring managed-services engagements
- Comfortable collaborating with Customer Success, Sales, Data Analysts, UX Design Consultants, Implementation Managers, and other specialist teams
- Practical curiosity about artificial intelligence, data flows, data warehouses, data lakes, APIs, and modern digital analytics ecosystems
- Ability to use AI tools thoughtfully to improve work and customer delivery while applying appropriate judgment and maintaining confidentiality
- Full professional fluency in French and English, including ability to lead customer conversations, workshops, and presentations in French
- Availability to work with customers primarily during French or Central European business hours
- Willingness to travel occasionally for customer engagements, team meetings, and company events
