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Behavox is a data operating platform that helps multinational enterprises organize and activate their data for risk management, compliance, and business growth. The company specializes in multilingual, AI/ML-based solutions for enterprise data governance, serving global financial institutions and large enterprises.
The Senior Strategic Account Manager is the most senior individual contributor in Behavox's Strategic Account Management function. This role combines direct account ownership with broader responsibility for defining engagement standards and building institutional knowledge across the team.
You will own a focused portfolio of 3–5 Tier 1 and Tier 2 accounts representing the most complex, multi-product, multi-region, multi-stakeholder relationships ($3M+ combined ARR). Full end-to-end ownership includes elevated executive access and commercial complexity; you will lead C-suite and Head-of-level relationships independently. You serve as the escalation point for the most complex or commercially significant situations before they reach leadership, and deploy into at-risk accounts owned by other Strategic Account Managers to coach through resolution without taking over coverage.
Beyond direct account ownership, you define engagement standards for the function across QBRs, escalation management, account planning, hygiene, and commercial execution. This includes creating vertical playbooks for common scenarios, establishing quality benchmarks and metrics, validating and improving hiring assessment and onboarding materials, and leading internal learning sessions grounded in real account examples. You attend and speak at industry events and conferences on behalf of Behavox, lead Customer Advisory Boards and CCO communities, and participate actively in hiring and interview processes as a calibration voice on candidate quality.
You bring expert-level understanding of multi-product, multi-region deployments of communications surveillance, trade surveillance, compliant archiving, and policy management across demanding Tier 1 financial institutions. You independently build and sustain trusted advisory relationships with the most senior compliance, risk, and technology leaders at global financial institutions, representing Behavox credibly in executive conversations about compliance strategy, product roadmap, and deployment value. You are comfortable with standards and process ownership, at-risk account intervention and resolution, and external representation and community leadership.
