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Twilio is seeking a Senior Strategic Account Executive to drive revenue growth across EMEA, with a focus on Southern Europe. This role combines account management and strategic sales, targeting high-value prospects and managing fast-growing customers in the region.
You will be responsible for managing a portfolio of key accounts, focusing on product cross-sell and upsell opportunities while identifying net-new business within existing customer bases. Your primary objectives include growing revenue and gross profit share of wallet, maintaining exceptional customer satisfaction, and opening doors to Twilio's full product suite including voice, messaging, email, contact center, and account security solutions.
Key responsibilities include servicing the fastest-growing customers in the region, creating pricing proposals, negotiating contract terms, and selling complex solutions to both technical and business audiences. You'll build trust with technical customers, simplify complex contractual and financial details, and balance multiple competing priorities and deals simultaneously.
The ideal candidate brings 6+ years of account management or sales experience selling complex technical solutions to large customer bases ranging from multinational enterprises to SMBs. You must have a proven track record of consistently achieving quota, demonstrated success in cross-selling and upselling within mature customer bases, and solid understanding of financial reporting including revenue, gross profit tracking, and opportunity management. Fluency in French is required.
Desired qualifications include experience selling to both business and technical audiences, and familiarity with the communications market (messaging, voice, email, account security, or traditional telecommunications). The role is fully remote, based in the UK, Ireland, or Spain, with approximately 25% travel anticipated for customer meetings and team gatherings.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
