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Twilio is seeking a Senior Strategic Account Executive to drive revenue growth for existing customers in the Social Impact space across the Asia-Pacific and Japan (APJ) region, with emphasis on Public Sector customers. This role combines strategic account management with expansion selling, requiring the ability to operate independently while building internal cross-functional networks.
Key responsibilities include developing and executing comprehensive territory plans for major accounts spanning Public Sector, Healthcare, Non-profits, and Higher Education. You will identify high-upside expansion opportunities, deliver incremental revenue through cross-selling and upselling, and protect current revenue run rate through strategic account management including regular engagements, quarterly business reviews, and workshops. The role requires generating multi-product pipeline across the Twilio platform and maintaining accurate forecasts to ensure predictable business growth.
Beyond transactional account management, you will advocate for customer needs to leadership, partner with Solutions Engineering and other cross-functional teams to deliver world-class customer experiences, and serve as an active spokesperson for Twilio and Twilio.org in the region.
Required qualifications include a proven track record developing and delivering revenue and gross profit results for large-scale public sector and enterprise customers in Asia. You must have experience successfully selling to and managing complex public sector relationships, including selling through partners and resellers. CPaaS or complex enterprise solution selling background is essential, as is demonstrated success selling to C-Suite executives and building business cases that unlock incremental budget. You should have a track record of growing existing books of business, executing account plans, and increasing wallet share within strategic accounts. Native-speaker level English proficiency is required.
Desired experience includes familiarity with Challenger sales methodology and experience working with System Integrators and Value-Added resellers. Twilio is remote-first but may request ad-hoc in-person attendance for team gatherings, functional off-sites, or customer meetings.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
