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Salary: USD 171,900 - 300,800 / annual
ServiceNow is seeking a Senior Staff Technical Product Manager to own strategy and execution across AI-powered product experiences. This is a high-leverage role that goes beyond roadmap execution—you will help define the roadmap itself using data-driven prioritization and strong product sense.
You will operate across a broad cross-functional surface area, requiring sharper stakeholder management, influencing, and negotiation skills to align multiple teams and senior partners around shared direction. This role demands proven, hands-on execution experience at scale with concrete evidence of AI products shipped, technical and business tradeoffs navigated, and cross-functional outcomes delivered.
Key Responsibilities:
- Own strategy and execution for a broad product area to accelerate agent productivity, including defining the roadmap and prioritization framework
- Drive data-driven decision-making at scale using product analytics, experimentation, and usage data to make prioritization calls with meaningful business impact
- Develop high-quality strategy and requirements documents that senior stakeholders and engineering leadership rely on to align and execute
- Lead cross-functional alignment across multiple teams, engineering, data science, and senior stakeholders around shared priorities, often without direct authority
- Mentor more junior product managers, raising the execution and technical bar across the team
Success Metrics:
- A roadmap and prioritization framework that is data-backed, well-understood by stakeholders, and consistently delivered against
- Strategy and requirements documents that require minimal rework and are trusted by senior technical and business stakeholders
- Demonstrated ability to align and influence senior cross-functional partners without direct authority, resolving competing priorities effectively
- Evidence of raising the bar for junior PMs through mentorship and modeling strong execution
Requirements:
- 12+ years of product management experience with recent, hands-on experience shipping AI or data-powered products at meaningful scale (not conceptual AI knowledge)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Strong data sense and demonstrated ability to drive prioritization decisions using product analytics and experimentation with measurable business impact
- Proven ability to write clear, senior-level strategy, requirements, and prioritization documents that stakeholders rely on
- Strong stakeholder management, influencing, and negotiation skills across senior, cross-functional, and sometimes competing priorities
- Excellent verbal and written communication skills with a track record of aligning diverse technical and business audiences
- Track record of proven execution with specific, verifiable examples of AI products shipped, tradeoffs navigated, and outcomes delivered
- Strong technical fluency; comfortable engaging deeply with engineering on architecture and feasibility tradeoffs
- Experience mentoring or informally guiding junior product managers is a plus
