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Salary: USD 190,900 - 334,100 / annual
ServiceNow's Futures Engineering team is seeking a Senior Staff Product Manager to lead innovation initiatives at the intersection of R&D, applied engineering, and thought leadership. This role sits within ServiceNow Futures and focuses on building proofs of concept, conducting customer and partner workshops, and producing strategic collateral that positions ServiceNow as an innovation leader.
Key responsibilities include:
• Customer & Partner Engagement: Build relationships with internal and external stakeholders to understand business and technical challenges, manage end-to-end projects including engagement management, architecture, design, testing, and delivery. Partner with Innovation Officers, Software Engineers, and account teams.
• R&D and Applied Research: Lead research initiatives into novel technologies and business trends, evaluate implications for the ServiceNow platform and ecosystem, and translate findings into actionable product and strategic insights.
• Thought Leadership & Publishing: Author and publish white papers, technical collateral, and thought leadership grounded in original research. Represent the team externally through articles, presentations, conferences, and industry commentary.
• Proofs of Concept: Architect and lead customer-facing and internal POCs demonstrating innovative applications of the ServiceNow platform in partnership with engineers and futurists.
• Workshops & Futures Engagements: Plan and lead interactive workshops with customers and partners to translate research and POC work into engagements that drive roadmap influence.
• Market & Competitive Research: Participate in market research and competitive analysis in partnership with futurists and other organizational functions.
• Framework and Programs: Develop operational programs and frameworks for ServiceNow Futures and the AI Institute, contribute to portfolio management and solution design.
Successful candidates operate effectively in distributed teams spanning company functions, customers, and partners, and document work carefully for seamless handoffs. You will influence APEX and DT product managers, internal stakeholders across corporate strategy and marketing, customer and partner architects, and account teams.
Requirements:
• 7+ years experience in customer-facing roles (within or outside tech)
• Excellent oral and written communication skills with demonstrated experience creating and delivering thought leadership content (webinars, white papers, published articles, conference presentations, customer workshops)
• Experience with Agile/Scrum methodology and working in distributed teams
• ServiceNow platform experience preferred
• Deep business and industry acumen with ability to translate market and technology trends into fact-based recommendations
• Track record of original research, writing, or academic/industry publishing is a strong plus
• Autonomy to select tools, platforms, and approaches for design and development within technology guidelines
• Experience mentoring peers
