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Salary: USD 171,900 - 300,800 / annual
ServiceNow is seeking a Senior Staff Outbound Product Manager to join the AI Platform product organization, part of the Strategic Enablement Team in Outbound Product Management. This role focuses on managing complex customer adoption engagements to drive adoption of the Now Platform and establish Generative AI solutions across the customer base.
You will work cross-functionally with product teams, customers, partners, and field teams to enhance the overall customer experience and ensure successful go-to-market execution. The role combines program management, technical expertise, and strategic customer engagement.
Key Responsibilities:
- Provide comprehensive program management practices including planning, scheduling, monitoring, and risk management throughout the project lifecycle
- Apply project management expertise from the Now Create implementation methodology to drive successful customer outcomes
- Manage cross-functional projects and teams, engaging senior-level business executives and customers to deliver exceptional experiences
- Drive collaboration and efficient decision-making between internal and external stakeholders, including partners and customers
- Deliver regular (weekly, monthly, quarterly) updates to customers and internal stakeholders
- Facilitate project planning meetings, reviews, and retrospectives
- Provide project governance to manage requirements aligned with scope and business objectives
- Develop and present project value propositions to customers as part of ongoing collaboration
- Mentor team members to achieve engagement deliverables and promote customer desired results
- Identify gaps between actuals and plan of record, proposing and driving solutions
- Ensure complete knowledge transfer, record updates, and transition activities at engagement conclusion
Requirements:
- Minimum 12 years of high-tech/SaaS industry experience
- 8+ years in customer-facing roles, program management, or similar positions
- 8+ years of experience with technology products
- Certified ScrumMaster, PMP, and/or ServiceNow Implementation Methodology certification or equivalent
- Exceptional communication skills for both technical and business concepts
- Very strong written communication abilities
- Excellent negotiation and persuasion skills
- Demonstrated ability to work in highly collaborative environments
- Prior experience implementing or supporting ServiceNow products
- Strong cross-functional, technical project management experience with demonstrated success leading strategic customer programs from inception to rollout
- Ability to think strategically, learn quickly, and communicate with impact
- Ability to travel up to 50% of the time
- Fluent English
