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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Product Manager to lead the Observability product area for AI/Super Intelligence Control Tower (SICT)—the platform customers use to discover, govern, observe, and optimize their AI/SI deployments. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers responsible for how users perceive, understand, and act within SICT.
In this role, you will shape and deliver the roadmap for evaluations, monitoring, and trace observability, enabling customers to see how their AI behaves, performs, and assess associated risks in one unified view. You will detect anomalies before they reach production and drive alignment across platform and product teams without direct authority.
Key responsibilities include:
- Shape and deliver the SICT Observability roadmap aligned with risk, compliance, security, and discovery capabilities
- Own evaluations and Judges (conversation/voice evaluations, out-of-the-box and custom Judges) so customers can score AI/SI behavior and performance
- Deliver per-asset monitoring and sampling controls that balance signal quality against cost and enable early anomaly detection
- Drive trace redaction and gateway observability to ensure every model call is visible and safe to inspect
- Partner closely with observability platform and LLM gateway teams to surface signals in SICT as a coherent view of AI/SI behavior, performance, and risk
- Define and monitor success metrics for the area, including time to detect anomalies
You will work in a fast-paced environment with high uncertainty, driving user-centric product decisions that impact how enterprises manage their AI estates.
REQUIREMENTS:
- Bachelor's degree or higher in Computer Science, Engineering, Data Science, or related field
- 12+ years of product management experience, preferably in observability, monitoring, AI/ML, or data platform domains
- Strong working knowledge of LLM and agent evaluation methods (e.g., LLM-as-a-judge), AI/SI observability, tracing, and telemetry
- Experience leveraging or critically thinking about how to integrate AI/SI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Familiarity with AI/SI governance, risk, and security concerns, including data privacy and sensitive-data handling in AI/SI systems
- Proven track record of delivering high-quality, user-centric, and impactful AI/SI or platform products
- Demonstrated ability to drive alignment across platform and product teams without direct authority
- Excellent communication, presentation, and stakeholder management skills
- Ability to work under uncertainty in a fast-paced environment
