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Salary: USD 140,000 - 216,000 / annual
Harvey is an AI platform transforming legal and professional services work through frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company is scaling rapidly with strong product-market fit and world-class investor backing.
In this hands-on leadership role, you will define how customers learn Harvey and build the system that produces that learning at scale. You'll own learning and certification strategy across Harvey Academy, the Help Center, and in-product education, determining who we teach, what each persona needs to accomplish, and which format best fits each learning problem.
Key responsibilities include:
- Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with clear outcomes and assessments from first use through certified practitioner status.
- Define Harvey certification: competencies, exam design, pass standards, recertification protocols, and credential issuance and verification processes.
- Diagnose learning needs, select appropriate formats (Help Center articles, in-product walkthroughs, video, courses, exams), and produce content yourself across writing, video, and audio.
- Design agentic production workflows, including instructional standards for AI agents and review gates and rubrics that content must pass before publishing.
- Own publishing, maintenance, and localization across all surfaces, coordinating with Engineering and Localization teams on product releases and asset impact.
- Guide learning experience designers and certification developer; collaborate with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.
Harvey ships new product weekly, so you'll balance hands-on content creation with team leadership. The company operates with three core values: Decisiveness (acting quickly on clear judgment), Simplicity (believing simplicity scales), and Job's Not Finished (never settling).
REQUIREMENTS:
- 5+ years in learning experience design, instructional design, or learning architecture for a technical product, including 2+ years in a leadership role.
- Proven track record building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments, and pass standards.
- Hands-on production skills in at least two of: long-form writing, video, or audio.
- Fluency with AI tools in your own work and experience designing workflows where models draft and people review.
- Experience running a CMS (e.g., Sanity) and LMS (e.g., Skilljar), and using learning data to set priorities and measure results.
- Experience teaching lawyers or other professionals, or familiarity with CLE accreditation, is a plus.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
