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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Product Manager to own role-based experiences and extensibility for the AI/Super Intelligence Control Tower (SICT)—a product that enables customers to discover, govern, observe, and optimize their AI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers responsible for how users perceive, understand, and act within SICT.
In this role, you will define the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-end experiences spanning information architecture, UI frameworks, accessibility, and internationalization. You will ensure SICT feels like one coherent product across multiple contributing business units.
Key responsibilities include:
- Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and contributing business units.
- Identify key SICT personas and partner with business units to define and deliver role-specific experiences that are consistent and non-duplicative.
- Develop deep understanding of customer customization needs and deliver upgrade-safe customization and extension pathways—both traditional configuration and AI-driven experiences—enabling customers to fit SICT to their AI governance model without custom code.
- Own SICT information architecture to ensure users always know their location and can reach any surface by a predictable path.
- Serve as key product partner to UI framework teams, influencing framework evolution, managing platform dependencies, and keeping the SICT experience layer fast, stable, and current across upgrades.
Requirements:
- Experience leveraging or critically thinking about how to integrate AI/Super Intelligence into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact).
- Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or related field.
- 12+ years of product management experience, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibility.
- Proven track record delivering high-quality, user-centric experiences for multiple personas in complex enterprise products.
- Strong understanding of platform extensibility, configuration models, and upgrade-safe customization; ServiceNow platform and UI framework experience is a strong plus.
- Experience with information architecture, design systems, and accessibility and localization standards (e.g., WCAG).
- Familiarity with AI/ML products, AI-native or conversational UX, or AI governance.
- Demonstrated ability to drive alignment across multiple teams and business units without direct authority.
- Excellent communication, presentation, and stakeholder management skills with customers and partners.
- Ability to work under uncertainty in a fast-paced environment.
