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Salary: USD 190,900 - 334,100 / annual
ServiceNow's Intelligent Services team is seeking a Senior Manager of Product Management to lead the development of advanced enterprise search and conversational AI capabilities. This role sits within ServiceNow's AI Innovation org and is responsible for building the connective tissue that powers enterprise search, agentic AI, and intelligent workflows across the Now Platform.
You will set the vision for Enterprise Search & AI, defining and driving product strategy for search, retrieval-augmented generation (RAG), and question-answering capabilities that power ServiceNow's next wave of growth as the company scales toward $30B+ in revenue. You'll own outcomes, not just outputs—shaping the product narrative, securing executive buy-in, and ensuring every initiative delivers measurable business and customer impact.
Key responsibilities include:
- Defining and executing product strategy for search, RAG, and conversational AI capabilities
- Leading with technical depth to guide engineering, ML research, UX research, and design partners with crisp, actionable requirements
- Leveraging customer pilots, user research, and market insights to create intuitive, contextual experiences
- Partnering across product teams to embed search and GenAI capabilities throughout the ecosystem
- Defining and refining metrics that capture real-world performance, relevance, and business value
- Managing and mentoring a team of 4+ Product Managers, fostering innovation, accountability, and technical excellence
- Driving adoption of search capabilities across the platform to expand impact and value
Requirements:
- 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration
- 8+ years in software product management with hands-on experience building search or RAG products that drive measurable impact
- Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking
- Track record of delivering high-quality, scalable features at speed while maintaining focus on outcomes that matter
- Deep empathy for users and ability to translate complex needs into elegant, customer-centric solutions
- Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
- Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions
