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Freshworks is seeking a Senior Staff Engineer - Systems to serve as a core technical anchor driving the architectural evolution of their multi-tier SaaS platform. This is a hands-on technical leadership role combining deep systems engineering with mentorship and cross-functional collaboration.
You will own the technical roadmap for your engineering domain, architecting and delivering resilient APIs, microservices, and web-layer platform features that support complex enterprise scenarios while improving deployment velocity, system reliability, and low-latency performance. You'll write clean, maintainable, high-performance code and take ownership of complex production issues in distributed SaaS environments, driving root-cause analyses and implementing preventive safeguards.
Beyond individual contribution, you will elevate engineering discipline across the organization by acting as a technical role model and mentor to engineers, fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership. You'll establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration.
You will bridge business and technology by partnering closely with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success to turn high-level business visions into seamlessly integrated, high-performing software solutions. You'll identify critical architectural bottlenecks and technical debt, designing and driving practical, iterative refactoring plans without compromising business delivery. All platform designs and team practices must strictly align with Freshworks information security standards and regulatory compliance protocols.
Freshworks builds uncomplicated service software delivering exceptional employee and customer experiences. Nearly 75,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music trust Freshworks to power their Employee Experience and Customer Experience operations.
REQUIREMENTS:
- Bachelor's Degree in Computer Science, Software Engineering, a related technical field, or equivalent practical experience
- 12 to 15 years of hands-on software engineering and systems/platform engineering experience within modern distributed SaaS environments
- Proven track record of owning end-to-end architecture and technical strategy for large-scale products or core platform infrastructure
- Demonstrated history of building, shipping, and maintaining high-availability, low-latency, and high-throughput systems operating under assertive deployment schedules
- Extensive experience collaborating with and influencing multi-disciplinary teams (Product, QA, Ops, Design) to drive consensus and alignment
- Expert-level mastery in Java (Spring/Spring Boot) or Python for high-scale backend services development
- Deep proficiency in multi-tier application architecture, microservices design, RESTful APIs, messaging queues, and database layer optimization
- Exceptional command of data structures, algorithms, advanced Object-Oriented Programming concepts, and design patterns
- Advanced knowledge of Linux internals, production debugging, log analysis, and system telemetry in distributed Cloud/SaaS setups
- Strong experience with CI/CD automation, unit/integration testing frameworks, and writing clean, maintainable code with minimal abstraction
- Excellent written and verbal communication skills with ability to articulate complex technical trade-offs to both technical panels and executive stakeholders
