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Freshworks is seeking a Senior Staff Engineer - Systems to serve as a core technical anchor driving the architectural evolution of their multi-tier SaaS platform. This is a high-impact individual contributor role focused on scaling platform capabilities, elevating engineering discipline, and bridging business and technology.
Key Responsibilities:
- Own and deliver the technical roadmap for your engineering domain, designing scalable, cost-efficient, and low-latency platform solutions
- Write clean, maintainable, high-performance code for APIs and core platform features that scale with global growth
- Identify critical architectural bottlenecks and technical debt; design and drive iterative refactoring plans without compromising business delivery
- Take ownership of complex production issues in distributed SaaS environments, driving root-cause analyses and implementing preventive safeguards
- Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration
- Coach and develop engineers across functions, elevating their problem-solving capabilities and systems thinking
- Ensure all platform designs align with Freshworks information security standards and regulatory compliance protocols
- Partner with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success
About Freshworks:
Freshworks builds uncomplicated service software delivering exceptional employee and customer experiences. Nearly 75,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music trust Freshworks to power their Employee Experience and Customer Experience operations.
Requirements:
- Bachelor's Degree in Computer Science, Software Engineering, or related technical field (or equivalent practical experience)
- 12 to 15 years of hands-on software engineering and systems/platform engineering experience in modern distributed SaaS environments
- Proven track record of owning end-to-end architecture and technical strategy for large-scale products or core platform infrastructure
- Demonstrated history of building, shipping, and maintaining high-availability, low-latency, high-throughput systems under aggressive deployment schedules
- Extensive experience collaborating with and influencing multi-disciplinary teams (Product, QA, Ops, Design)
- Expert-level mastery in Java (Spring/Spring Boot) or Python for high-scale backend services development
- Deep proficiency in multi-tier application architecture, microservices design, RESTful APIs, messaging queues, and database layer optimization
- Exceptional command of data structures, algorithms, advanced OOP concepts, and design patterns
- Advanced knowledge of Linux internals, production debugging, log analysis, and system telemetry in distributed Cloud/SaaS setups
- Strong experience with CI/CD automation, unit/integration testing frameworks, and writing clean, maintainable code
- Excellent written and verbal communication skills with ability to articulate complex technical trade-offs to technical and executive stakeholders
