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Checkout.com is a global fintech payments platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. With 20 offices across six continents and London as headquarters, the company is shaping the future of digital payments infrastructure.
You will serve as a Senior Specialist in Account Management, acting as the primary business advisor and point of contact for strategic Enterprise accounts across the United Kingdom. This is a high-touch, consultative role focused on nurturing long-term relationships with key merchants and driving expansion within your portfolio.
Key Responsibilities:
- Grow existing enterprise merchant portfolios by identifying expansion opportunities, cross-selling and upselling Checkout's services, and increasing share of wallet.
- Develop and execute merchant-specific account development plans with clear growth opportunities and success paths.
- Build consultative, high-touch relationships through regular face-to-face and virtual communications.
- Deliver expertise and education to merchants, acting as their payment consultant for comprehensive global payments strategy.
- Negotiate win-win pricing structures by understanding merchants' revenue drivers and delivering sustainable outcomes.
- Track merchant project deliverables and maintain accurate records in Salesforce, Clari, and other CRM tools.
- Develop deep knowledge of Checkout's products, services, and partner networks to address merchant needs.
- Collaborate cross-functionally (Sales, Legal, Integration, Support) to ensure exceptional merchant experience and bring customer voice to internal stakeholders.
- Use data-driven decision-making to provide merchants with meaningful, metric-driven insights.
- Drive cross-team learning and contribute to improving ways of working.
The ideal candidate is independent, high-achieving, self-motivated, and able to thrive in an ambitious, fast-paced environment with the business savvy and gravitas to influence at all organizational levels.
Qualifications:
- 3+ years of commercial experience in B2B Account Management or Relationship Management roles in FinTech and/or Payments industry.
- Proven track record of driving and exceeding revenue targets and managing strategic account portfolios.
- Experience negotiating and pricing strategy deals specific to the UK market.
- Good knowledge of e-commerce, payments technologies, major players, and future trends.
- Customer-driven mindset with ability to establish robust relationships with assigned customer base.
- Ability to adapt to changing requirements and balance multiple opportunities concurrently.
