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Salary: INR 7,400,000 - 9,800,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer to join its customer-facing Solutions Engineering team. The company provides Grafana Cloud, a fully managed observability platform trusted by over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. Grafana Labs is a 100% remote, globally distributed company backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, and Sequoia Capital.
In this role, you will serve as a technical expert and bridge between Grafana Labs' engineering teams, sales organization, and customers worldwide. You will partner closely with the Sales team to articulate Grafana's value proposition, vision, and strategy to prospects and customers. Your responsibilities include owning technical customer engagements, helping close complex opportunities through advanced competitive knowledge and technical credibility, and delivering product and technical presentations to potential and existing customers.
You will effectively communicate with both customers and internal teams to provide feedback on products and the competitive landscape, drive product conversations based on customer needs and problems, and contribute to enablement materials including documentation, blog posts, videos, and knowledge base articles. The role requires you to listen carefully to prospects and customers, understand their requirements, ask insightful questions, and translate findings into solutions using Grafana Labs technology.
The Solutions Engineering team is one of the primary routes of communication from customers to Product Management and Engineering teams, making this a high-impact position in the organization.
REQUIREMENTS:
- 5+ years of technical pre-sales experience, ideally with open source technologies or in the metrics/monitoring space
- First-class written and oral communication skills to collaborate with remote-first internal teams and worldwide customers
- Ability to skillfully articulate value proposition and technical advantages of products
- Strong technical mindset with desire to grow technically
- Openness to various and complex assignments requiring strong judgment, collaboration, and leadership
- Love of solving technical challenges and bringing creative solutions to customers
- Preference for candidates based in Mumbai, India (though role is remote)
