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Salary: USD 204,000 - 254,000 / annual
Grafana Labs is seeking a Senior Solutions Engineer to join the Enterprise Solutions Engineering team, which serves as the in-house, customer-facing product experts driving worldwide growth. You will educate potential and existing customers to ensure they are happy and successful with Grafana Cloud, the fully managed observability platform trusted by over 10,000 organizations including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
In this role, you will partner closely with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers. You'll own technical engagements with customers, helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility. Key responsibilities include delivering product and technical presentations to potential and existing customers, proactively communicating with customers and internal teams to provide feedback on products and competitive landscape, and driving product conversations based on problems learned during customer interactions.
You will also contribute to enhancing documentation, writing blog posts, recording videos, and creating enablement materials. As an early member of a high-growth team, you'll solve technical and customer problems while working with an international, remote-first organization. The role requires strong judgment, collaboration, and leadership as job duties will be varied and complex.
Grafana Labs is a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, and others. The company culture emphasizes transparency, autonomy, trust, open-source legacy, and meaningful work.
REQUIREMENTS:
- 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
- Ability to hit the ground running in a startup environment
- Strong judgment, collaboration, and leadership capabilities
- Ability to work and collaborate effectively with an international, remote-first team
- First-class written and oral communication skills to articulate value proposition and technical advantages
- Technical mindset with desire to grow technically
- Self-motivated, initiative-driven, and creative
- Ideal geographic preference: Atlanta, Orlando, Miami, and/or Tampa (though role is fully remote)
