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Salary: USD 87,615 - 146,025 / annual
Turnitin is seeking a Senior Solutions Engineer to serve as a strategic, customer-facing technical expert in the pre-sales process. You will partner closely with Sales Teams throughout the sales cycle, driving revenue growth while deepening relationships with Higher Education and Secondary Education customers. Your role combines direct customer engagement with internal cross-functional collaboration.
Day-to-day responsibilities include leading or assisting customer meetings (product overviews, demos, workflow discussions, business cases), managing technical evaluations and Proofs of Concept, and serving as the voice of the customer internally to Product and Marketing teams. You will craft and deliver high-impact, tailored product demonstrations to prospective customers; resolve technical product inquiries and support RFP/RFI processes; build compelling business cases that align product capabilities with client pain points; conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to gather requirements and document workflows; and synthesize market feedback and competitive insights for internal teams.
You will also contribute to product and feature launches, collaborate with Sales Enablement on customer inquiries, and actively mentor and share best practices across global Go-To-Market teams as the Solutions Engineering organization scales.
Turnitin is a recognized innovator in global education with over 25 years of experience. The company serves over 16,000 academic institutions, publishers, and corporations across more than 185 countries with products including Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. The organization operates a remote-first culture with team members in over 35 countries.
Qualifications:
- 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS
- Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences
- High level of intellectual curiosity and desire to work through complex problems
- Flexible and humble approach, focused on doing what is best for customers, people, and business
- Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles
- Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management
- Experience with LMS, LTI standards, and REST APIs is a plus
- Must be able to regularly flex schedule across global time zones
