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Salary: USD 87,615 - 146,025 / annual
Turnitin is seeking a Senior Solutions Engineer to serve as a strategic, customer-facing technical expert in the pre-sales process. You will partner closely with Sales Teams throughout the sales cycle, driving revenue growth while deepening Turnitin's brand and reputation with Higher Education and Secondary Education customers.
Your day-to-day responsibilities will blend external customer engagement and internal strategic initiatives. On the customer-facing side, you will lead or assist with product overviews, technical demonstrations, workflow discussions, and business case development for prospects and current customers. You will serve as the technical subject matter expert for Turnitin's Integrity and Assessment products, crafting high-impact, tailored presentations that resonate with executive, academic, and technical audiences.
You will partner with sales teams to resolve technical product inquiries, advise on RFP/RFI responses, and manage client trials, pilots, and Proofs of Concept (POCs) with clear evaluation criteria. A key responsibility is building compelling business cases and value-focused presentations that align product capabilities with client pain points to influence buying decisions.
Internally, you will conduct technical discovery with customer stakeholders (CIOs, Administrators, Deans) to collect requirements and document future-state workflows. You will synthesize market feedback, competitive insights, and feature requests from customer interactions and provide this voice-of-the-customer perspective to Product, Product Marketing, and Sales Enablement teams. You will also contribute to product and feature launches and collaborate on sales enablement initiatives.
The role emphasizes collaboration, mentorship, and scaling the Solutions Engineering organization. You will actively participate in best-practice sharing across global Go-To-Market teams and embrace a growth-focused, low-ego team culture.
Turnitin is a remote-first organization with a global presence in over 35 countries. The role requires flexibility to work across global time zones to support One Team collaboration.
QUALIFICATIONS:
- 7+ years of experience in Solutions Engineering, Technical Pre-Sales, or Technical Consulting in EdTech or Enterprise SaaS
- Strong consultative selling and presentation skills with proven ability to communicate technical concepts effectively to executive, academic, and technical audiences
- High level of intellectual curiosity and desire to work through complex problems
- Flexible and humble approach, focused on doing what is best for Turnitin customers, people, and business
- Proven track record of managing technical evaluations, Proofs of Concept, and RFP responses in complex sales cycles
- Demonstrated expertise with customer workflows, including ability to understand complex integrations, gather requirements, and accelerate change management with customers
- Experience with LMS, LTI standards, and REST APIs is a plus
- Must be able to regularly flex schedule across global time zones
