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Turquoise Health is a Series C price transparency platform for healthcare finance leaders. This role is a fully remote position based in the United States.
As a Senior Solutions Engineer, Consumer, you will be a pivotal technical partner building consumer-facing healthcare experiences that help people understand actual out-of-pocket costs before receiving care. You'll work across conversational AI, care navigation platforms, patient portals, scheduling workflows, and health plan platforms—embedding accurate, personalized price estimates instead of generic ranges.
You will serve as a trusted partner to the product team, researching, building, and validating pricing, billing, and bundling logic behind shoppable service packages delivered through the Consumer Pricing API. Your expertise in the pricing data warehouse will drive consumer certainty and choice as they seek to understand care costs. You'll also partner closely with sales and customer success to scope opportunities, launch customers, and ensure long-term adoption and success.
Key responsibilities include:
- Partner with product to define, build, validate, and expand shoppable service estimates, including pricing, billing, and bundling logic
- Work closely with data and engineering to ensure upstream data infrastructure enables accurate estimates and supports consumer product needs
- Serve as the go-to technical and product expert for Sales and Customer Success, leading technical discovery, scoping, and demos
- Guide customers through API integration, implementation, and launch to ensure full adoption and understanding
- Gather and prioritize technical feedback from customers to drive product development
You'll measure success through thoughtful and efficient collaboration with product and engineering, and by how well customers adopt and use the products—starting with careful scoping during the sale and continuing with excellent long-term customer experience.
Turquoise is backed by a16z, Oak HC/FT, Adams Street, Yosemite, and Bessemer Venture Partners, powering price transparency for 300+ enterprise organizations. The company is remote-first, US-based, and values transparency, empathy, inclusivity, creativity, and ownership.
REQUIREMENTS:
- 7+ years of experience in healthcare revenue cycle, billing and coding, claims, care navigation, or digital health
- Specific expertise working with institutional and professional claims
- Deep understanding of commercial reimbursement and benefit design and how both translate to consumer out-of-pocket costs
- Strong SQL skills and experience working with large, complex healthcare datasets
- Familiarity with APIs (REST, JSON) and customer integration patterns
- Experience in a customer-facing technical role such as solutions engineering, implementation, or management consulting
- Product intuition and ability to tackle complex research projects to produce clear answers and recommendations
- Strong analytical, problem-solving, and mathematical skills paired with creative thinking
- Excellent written communication, organizational, and interpersonal skills with ability to collaborate across functions and seniority levels
- Drive to deliver consistent, accurate, high-quality work at a fast pace
NICE TO HAVES:
- Experience building or supporting consumer-facing care navigation or digital health products
