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Front is seeking a Senior Solutions Engineer to join its Solutions & Forward Deployed Engineering organization. You will serve as a trusted technical advisor to strategic prospects and customers, helping them transform customer service through AI, automation, integrations, and modern workflows.
In this role, you will partner closely with Account Executives throughout complex enterprise sales cycles, owning the technical strategy from discovery through solution design, demonstration, proof of concept, and technical validation. You'll develop deep expertise in Front's platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers' technology ecosystems.
Key responsibilities include:
- Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals
- Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints
- Translate complex requirements into thoughtful solutions using Front's AI capabilities, APIs, integrations, automation, and broader platform
- Design and deliver tailored product demonstrations that connect Front's capabilities to customer use cases and measurable business outcomes
- Position Front's AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations
- Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact
- Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes
- Develop deep expertise in Front's APIs and extensibility platform to design creative integrations with customers' existing systems and applications
- Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives
- Partner with Product and Engineering to bring customer insights into product discussions and influence Front's roadmap
- Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations
- Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front. The company is backed by Sequoia Capital and Salesforce Ventures and has raised $204M from leading venture capital firms.
Front operates on a hybrid model with office collaboration on Tuesday, Wednesday, and Thursday, with flexibility to work from home Monday and Friday.
REQUIREMENTS:
- 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS
- Proven success partnering with sales teams to navigate and win complex enterprise opportunities
- Strong experience designing and demonstrating solutions involving AI, automation, and complex business workflows, translating technology into clear customer and business value
- Hands-on experience implementing or integrating AI-powered products, including leading customer proofs of concept and evaluating AI quality, performance, and impact
- Strong understanding of modern AI concepts and the ability to clearly explain their capabilities, tradeoffs, and limitations to technical and non-technical audiences
- Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures
- Experience working with REST APIs and independently prototyping or troubleshooting integrations. Familiarity with JavaScript, Python, or similar languages is a strong plus
- Strong software design and problem-solving skills, with the ability to turn ambiguous customer requirements into scalable technical solutions
- Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives
- Strong business acumen and the ability to connect technical capabilities to outcomes such as customer experience, operational efficiency, productivity, and ROI
- Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred
- A curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems
About Front
SaaS / Enterprise Software — customer operations and shared inbox platform for support and sales teams.
