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Immersive Labs is seeking an experienced Senior Solutions Architect to join the Customer Success team, covering the West Coast of the United States. This is a remote role requiring West Coast residency with willingness to travel to client sites in the region.
You will serve as the consistent value champion for Immersive One—a leading cyber resilience platform trusted by 30%+ of the Fortune 100—from pre-sale through post-sale engagement. Unlike traditional transactional consulting, this is a long-term, embedded consultant role where you become a dedicated trusted advisor to strategic accounts throughout their entire customer lifecycle.
Key responsibilities include:
- Identify and define prospective customers' technical requirements and use cases, aligning them with Immersive Labs' technical and business value propositions
- Engage C-level executives and technical cybersecurity professionals through in-depth solution demonstrations and proof-of-concept management
- Act as a security advisor throughout the technical sales cycle, building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
- Partner with key customers to understand and achieve their business objectives and cybersecurity initiatives
- Establish strategies and roadmaps to drive cyber workforce resilience through programmatic approaches
- Deliver routine Executive Business Reviews to C-level stakeholders
- Leverage cybersecurity expertise to recommend program improvements and innovations
- Drive platform adoption to maximize customer value
- Stay immersed in the cybersecurity community to remain informed of evolving threats and technologies
- Collaborate with product, content, and engineering teams as the voice of the customer
- Support customers in operationalizing Immersive One into their cybersecurity programs sustainably
- Function as an escalation point and primary liaison between sales, product leadership, and client accounts
- Assist Customer Success Managers in delivering Executive Business Reviews with executive-level insights
You will interact across all organizational levels—from C-suite to individual contributors—serving as a trusted partner who helps customers achieve cyber resilience maturity. Success requires agility, deep cybersecurity knowledge, and a consultative mindset where customer success feels personal.
