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Innovaccer is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across the Experience product portfolio, with deep focus on Access & Outreach capabilities. This is a strategic individual contributor role that blends growth strategy with hands-on solution engineering expertise.
You will lead the development of compelling solution narratives, mock workflows, ROI models, and executive-ready presentations. You will run demos, shape how Innovaccer positions its Experience capabilities, and bring deep expertise in Access Center operations including scheduling, registration, insurance verification, contact center workflows, and omnichannel engagement.
The role is highly cross-functional and visible, partnering with Product, Sales, Marketing, and Customer Success teams. While you won't own customer relationships, you will join executive conversations to guide solution direction and drive deal momentum.
Key responsibilities include:
**Deal Strategy & Solution Engineering (50%)**
- Lead consultative discovery to understand customer challenges across Access, Outreach, and Experience workflows
- Build solution architectures, mock workflows, and demo flows highlighting Innovaccer's differentiated value
- Conduct demos and narrative-driven walkthroughs to articulate how Innovaccer improves access operations, digital engagement, patient experience, and efficiency
- Create executive-ready pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps
- Partner with Sales leaders to shape deal strategy, structure commercial proposals, develop contracting frameworks, and support pricing decisions
- Provide subject-matter expertise on Access operations and patient engagement
**Growth Strategy & Product Influence (50%)**
- Develop strategic narratives and GTM motions for Access & Outreach in partnership with Product
- Analyze customer needs, competitive landscape, and solution gaps to inform product teams
- Build reusable assets, playbooks, workflow libraries, and value frameworks for the Experience portfolio
- Serve as a bridge between customer requirements and Innovaccer's Experience product capabilities
- Support commercial packaging, bundling, and cross-product alignment
**Executive Engagement**
- Join strategic executive meetings with COOs, CAOs, Chief Experience Officers, CIOs, CMOs, and Patient Access leaders
- Guide customers through modernization strategies
- Translate technical capabilities into operational, clinical, and financial value for senior stakeholders
**Requirements:**
- 8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering
- Deep expertise in multiple Access Center workflow areas such as scheduling, voice agents, registration, insurance verification, call center operations, omnichannel engagement, referrals, and digital experience
- Experience with Call Center technology stack
- Experience with Call Center transformation
- Demonstrated success driving complex deals in enterprise provider or health system environments
- Strong ability to design and run demos, mock workflows, and solution narratives with clarity, confidence, and precision
- Exceptional communication and storytelling skills—able to translate workflows and technology into measurable business impact
- Strong analytical and commercial acumen; ability to create ROI models, business cases, and pricing structures
- Experience influencing product direction and collaborating with Product teams, without owning roadmap decisions
- Ability to operate as a high-ownership individual contributor who collaborates across matrixed teams
- Bachelor's degree required; master's degree (MBA, MHA) preferred
- Ability to travel up to 30–40% for customer meetings and internal strategy sessions
