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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Senior Scaled Customer Education Specialist, you will lead the design and delivery of customer education programs for Samsara's Scale segment (commercial and mid-market accounts). You'll develop and facilitate cohort-based, one-to-many digital programs, live webinars, and structured training sessions that guide thousands of customers through learning journeys—from onboarding through advanced product adoption.
Key responsibilities include:
- Building and delivering cohort-based programs that guide customer groups through structured learning from onboarding to advanced adoption
- Designing innovative training experiences that integrate physical and digital assets with live sessions and community engagement
- Producing and adapting training materials to reflect product changes, audience needs, and brand standards
- Leveraging internal and external tools (Samsara Community, AI tools, etc.) to optimize training delivery
- Collaborating cross-functionally with customer success, product, and marketing teams to ensure customer success
- Making complex platform concepts accessible and actionable across transportation, construction, field services, and other industries
You thrive solving problems, building relationships with customers and internal stakeholders, and operating with autonomy in a hyper-growth environment. This role offers significant opportunity to shape the future of customer education at a recently public, rapidly scaling company. The position is remote for US-based candidates, excluding the SF Bay Area, NYC Metro, and DC Metro areas.
