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Cloudflare is seeking a Senior Revenue Operations Support Manager to join the Revenue Operations Support team in Singapore, supporting the APAC region. This hybrid role manages backend operations for Salesforce and CLM systems, serving as a critical liaison between Sales, Customer Success, Contracts, Pricing, and Finance teams.
Key responsibilities include directly supporting sales and customer success by resolving system and process-related tickets; independently troubleshooting technical challenges and identifying root causes; verifying data accuracy of sales orders; and liaising across departments to resolve issues. You will review and improve existing processes, create documentation for new tasks, and train team members. The role involves executing and writing test scenarios for Salesforce changes, owning projects to roll out operational support for new initiatives, and leading projects that enhance processing speed and efficiency.
The ideal candidate brings 5-10 years of relevant sales operations experience, with strong Salesforce proficiency in quote-to-cash business processes. You should be detail-oriented, capable of detecting inconsistencies, and proficient with Excel/Google Sheets. Excellent communication skills, strong time management, and a proactive approach to process improvement are essential. SaaS company experience is preferred. This is an individual contributor role with project leadership responsibilities but does not involve managing a team.
