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Salary: USD 140,000 - 200,000 / annual
WooCommerce is seeking a Senior Revenue Operations Manager to build and scale their Revenue Operations function from the ground up. This is a senior individual contributor role with significant ownership and influence over how the organization operates and scales.
In the first 90 days, you'll establish core dashboards, identify process and data gaps, and create remediation plans. By 180 days, you'll develop capacity and territory models, map the full tech stack and integrations, and define the attribution model. Within 12 months, the goal is to achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.
Day-to-day responsibilities span three core areas:
Systems & Data Foundation: Own vendor relationships and tools (Salesforce, Gong, ChiliPiper, etc.), establish data quality standards and governance, build durable dashboards and ad hoc reporting, perform ongoing process and data gap analysis, and evaluate technology improvements to support revenue growth.
CS & Sales Enablement: Operationalize the customer success function including health scoring, churn prediction, renewal workflows, and expansion playbooks. Create rules of engagement between Sales and CS, and build enablement infrastructure.
Strategic Revenue Support: Build tracking for strategic merchants, analyze performance trends (win/loss, deal cycles, seasonality, retention), create capacity planning models, manage territory planning and quota setting, support pricing changes, conduct pipeline reviews and QBRs, and design reporting that provides executives visibility, managers clarity, and reps actionable insights.
You should have 6–8+ years of experience, including at least one 0→1 RevOps build or major foundation reset. You're deeply data-driven, comfortable with technical work (Salesforce flows, SQL, Python), pragmatic about balancing short-term fixes with long-term design, and can partner as an equal with revenue leaders. Experience with AI applications in your current role is valued.
