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Salary: USD 88,000 - 110,000 / annual
Flywire is a global payments enablement and software company serving over 5,100 clients across education, healthcare, travel, and B2B industries. The company operates in 12 offices worldwide with over 1,200 employees and processes payments across 240 countries and 140+ currencies.
The Senior Relationship Manager will serve as the primary relationship owner for an assigned portfolio of education clients, fostering strategic and operational partnerships across multiple campus offices. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and drive retention and revenue growth.
Key responsibilities include:
- Serve as the primary relationship owner for assigned client portfolio, fostering strategic partnerships across multiple campus offices
- Partner with Sales, Implementation, Client Optimization, and other teams to design and execute strategies that maximize adoption and expand wallet share
- Develop strategic account plans documenting client objectives, goals, and growth opportunities
- Manage contract renewals, upsell new products, and lead negotiations with internal team support
- Oversee product implementation and rollout, ensuring smooth client and payer experience
- Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed
- Adopt a data-driven approach working alongside Client Analysts to spot potential risks
- Deliver high-quality presentations and communications to client stakeholders, including senior executives
Requirements:
- 5+ years of experience in relationship management, account management, or consultative sales
- Bachelor's Degree in Business, Communications, Marketing, or related field
- Strong commercial drive and ability to identify, diagnose, and solve client business challenges
- Excellent communication and presentation skills with ability to build credibility across all levels, including executives
- Proven success in managing contract renewals and negotiations
- Strong organizational skills with ability to manage multiple priorities and initiatives simultaneously
- Problem-solving and project management skills with proactive, data-driven approach
- Experience in higher education and/or fintech preferred
- Salesforce or other CRM experience a plus
- Willingness to travel approximately 25%
