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Ninja Van is seeking a Senior Relationship Executive to manage and grow an assigned portfolio of corporate accounts. In this role, you will be the key point of contact for major clients, responsible for strengthening relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
You will monitor account performance against shipment volume, SLAs, KPIs, and revenue targets, proactively identifying risks and developing action plans to drive growth. You'll lead client business reviews, confidently presenting performance updates and addressing business concerns. Cross-functional collaboration is essential—you'll work closely with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
This role also includes supporting the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives, indicating growth and leadership potential within the team.
Requirements:
- Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or related field
- At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination
- Experience managing corporate, enterprise, or mid-to-large accounts (preferred)
- Proven ability to manage client relationships and drive cross-sell/upsell opportunities
- Strong communication, negotiation, analytical, and stakeholder management skills
- Confident in presenting business performance and addressing client concerns
- Experience in logistics or e-commerce (preferred)
- Proficient in Microsoft Office and comfortable working with data and reports
- Strong ownership, customer orientation, and leadership potential
- Willing to attend client meetings/visits and work extended hours when necessary
- Proficiency in Mandarin (a plus)
