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Rubrik Professional Services is seeking a Senior Project Manager to lead complex, enterprise-level customer implementations and help shape the delivery practice. You will own high-stakes client engagements end-to-end, acting as a trusted advisor to ensure deployment success, business value realization, and operational efficiency.
In this role, you will drive impact through hands-on delivery excellence, leadership, and practice enablement. Key responsibilities include:
Project & Client Delivery Excellence: Lead end-to-end delivery of complex, concurrent enterprise-level customer projects from kickoff to sign-off. Prepare enterprise customers for deployment, establish clear success criteria, track deliverables, manage resources, and ensure execution adheres to deadlines and budgets. Proactively identify, track, and mitigate project risks and technical dependencies, resolving issues autonomously. Serve as the single point of contact and escalation owner for customer executives, cross-functional internal teams (Engineering, Customer Support, Sales), and third-party partners. Execute quality control throughout project lifecycles to ensure deliverables meet or exceed Rubrik standards and customer objectives.
PMO & Process Optimization: Partner with PS leadership to build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and KPIs. Flag bottlenecks and recommend improvements that enhance operational efficiency, margins, and customer satisfaction. Assist in establishing best practices for engagements, resource allocation, utilization tracking, and project health reporting across the PS portfolio.
Required: 8+ years of direct project management experience delivering customer-facing, enterprise technical projects within Professional Services or Consulting. Previous experience managing customers from Financial Services, Government, or Healthcare industries. Track record managing multiple complex, high-visibility client engagements concurrently in fast-paced technology environments. Ability to work autonomously with strong judgment and decision-making in ambiguous, high-pressure situations. Expert knowledge of modern project management tools (Smartsheet, Jira, Confluence, Asana) and Google Workspace. Fluent written and spoken French and English. Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.
Desirable: PMP, PRINCE2, Agile/Scrum (CSM, PMI-ACP), or Lean certifications. Technical background in Data Management, Cloud Infrastructure (AWS, Azure, GCP), Data Protection, Enterprise Storage, Cybersecurity, or SaaS delivery. Financial acumen regarding professional services metrics (revenue recognition, margin, utilization, project profitability). Experience contributing to PMO governance practices.
