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ClassPass (part of Playlist) is a global marketplace connecting people with fitness, wellness, and lifestyle experiences. The Marketplace team is seeking a Senior Program Manager to drive strategic initiatives and growth across the ClassPass platform.
In this role, you will:
- Lead cross-functional programs from concept through market launch, working with product, data, sales, marketing, and business leadership
- Design and execute beta tests to validate new ideas, then scale winning concepts company-wide
- Translate business objectives into actionable frameworks, roadmaps, and timelines
- Manage multiple initiatives simultaneously, balancing resources and trade-offs with clarity
- Use structured thinking, experimentation, and data-driven analysis to make decisions in ambiguous environments
- Facilitate alignment across working groups on central strategy pillars
- Collaborate with data scientists, sales leaders, and marketing teams to drive measurable business outcomes
You will be responsible for connecting high-level strategy to tangible business impact, supporting the growth of both the user base and studio partner ecosystem.
REQUIREMENTS:
- 3–5+ years of experience in management consulting, PE, VC, or operations/strategic planning roles at a tech company; experience with rapidly scaling businesses preferred
- Strong ability to connect high-level strategy to measurable business impact
- Practical business sense and ability to translate strategic decisions into operational impact
- Strong presentation skills; ability to distill complex ideas for diverse audiences
- Hands-on experience with data analysis and test design; advanced Excel skills required
- Familiarity with SQL, Looker, or Tableau is a plus
- Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus
- Hands-on experience with AI tools, with real examples of using them to accelerate analysis or automate work
