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Salary: USD 115,000 - 175,000 / annual
Gong is seeking a Senior Professional Services Consultant to join its Adoption Services organization, which delivers post-activation strategic advisory and optimization services to enterprise customers. This role is critical to Gong's mission of helping revenue teams operationalize AI-powered workflows and maximize platform adoption.
As a Senior Consultant, you will serve as a trusted strategic advisor to customers, leading multi-year partnerships focused on embedding Gong into daily revenue workflows. You will own discovery, optimization, governance, and transformation work streams across customer organizations.
Key responsibilities include:
- Leading discovery workshops to uncover business requirements, revenue process gaps, workflow opportunities, and adoption challenges
- Serving as a trusted advisor, bringing revenue domain expertise, operational best practices, and AI workflow knowledge to customer interactions
- Translating forecasting, pipeline management, coaching, and sales engagement practices into scalable platform strategies
- Developing enterprise-grade deliverables including strategic roadmaps, process maps, governance frameworks, and executive presentations
- Partnering with customers to define business outcomes and align Gong capabilities to maximize adoption and impact
- Helping customers operationalize AI-powered workflows across forecasting, coaching, prospecting, and revenue execution
- Collaborating with Engagement Managers, Technical Architects, Product, Support, and Customer Success teams
- Consulting on change management, governance, and adoption strategies for long-term scalability
- Managing engagements to scope and timeline, proactively identifying and escalating risks
- Contributing to practice development by refining methodologies, frameworks, and consultative playbooks
This role requires travel and must be based in one of the following locations: San Francisco, Salt Lake City, Austin, Chicago, or New York City.
QUALIFICATIONS:
- 6+ years of experience within a go-to-market organization or consulting environment, with experience in forecasting, pipeline management, sales engagement, revenue operations, or revenue transformation
- Excellent cross-functional communication skills with experience working across technical, commercial, and operational stakeholders
- Comfortable working in fast-moving, ambiguous environments where methodologies, product capabilities, and operating models continue to evolve
- Proven ability to manage multiple workstreams simultaneously while maintaining strong attention to detail and execution quality
- Strong understanding of core revenue workflows including forecasting, prospecting, pipeline management, coaching, and sales execution
- Experience producing polished, enterprise-grade deliverables including presentations, process documentation, and strategic roadmaps
- Strong working knowledge of CRM systems such as Salesforce, HubSpot, or Dynamics
- Willingness to travel
- Bonus: Experience with Gong, Clari, Outreach, Salesloft, Apollo, or other revenue intelligence and sales engagement platforms
