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Zscaler is seeking a Senior Product Support Engineer to join its Customer Success Organization in Tokyo. Reporting to the Manager of Product Support, you will provide expert-level technical support for the Zscaler Zero Trust Exchange platform, a cloud-native security solution protecting thousands of enterprises globally.
In this role, you will independently debug complex security and network problems at Tier III support level, handling phone and email consultations with enterprise customers. You'll partner closely with the Engineering team to assist customers with testing and troubleshooting efforts, reproduce customer-reported issues to verify problems, and provide detailed feedback to Engineering and Operations teams to drive product improvements.
You'll work within a global, customer-focused team dedicated to delivering high-impact experiences from implementation through ongoing optimization. The role emphasizes hands-on technical problem-solving, deep product knowledge, and the ability to translate complex security and networking challenges into actionable solutions.
Zscaler (NASDAQ: ZS) is a leader in cloud security and SASE (Secure Access Service Edge) platforms, with a distributed infrastructure across 160+ public exchanges globally. The company is building an AI-native enterprise where human expertise is amplified by machine intelligence to solve enterprise security challenges.
