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Salary: USD 95,000 - 110,000 / annual
Zenoti is a cloud-based, all-in-one software platform serving the beauty and wellness industry (salons, spas, medspas, fitness studios). The company powers over 30,000 locations across 50+ countries and has achieved unicorn status ($1B+ valuation) with backing from TPG and recognition as a Great Place to Work.
In this Senior Product Specialist role, you will lead customer implementation and onboarding efforts, serving as a trusted technical advisor during the adoption of Zenoti solutions. Your responsibilities include:
• Define customer requirements and guide them through Zenoti solution adoption to streamline operations and increase revenue
• Conduct product demos, walkthroughs, and solution reviews with customers
• Design, configure, and implement proof-of-concepts and pilots for high-priority and large customers
• Configure Zenoti to meet specific customer business scenarios
• Identify implementation risks and develop mitigation strategies
• Address customer issues and concerns promptly to ensure satisfaction
• Maintain comprehensive documentation and adhere to organizational processes and SLAs
• Coordinate across internal teams to align customer needs with product capabilities
• Stay current on product functionality, business workflows, sales processes, and market dynamics
• Align working hours with customer timezones to build strong customer relationships
This is a customer-facing role requiring deep product expertise, technical acumen across integration points, and the ability to translate complex enterprise requirements into viable solutions. You will demonstrate mastery of the platform and guide customers through successful implementations.
REQUIREMENTS:
• 6–9 years of experience in implementation and support of enterprise software products
• Strong software exposure with ability to master product functionality and configure solutions
• Excellent verbal and written communication skills, particularly in requirements and solution documentation
• Ability to manage multiple concurrent projects
• Strong presentation, demo, and training capabilities
• Logical, analytical, and problem-solving skills
• Willingness to travel to customer locations on short notice
• Good to have: HTML and JavaScript knowledge; familiarity with MS Office, JIRA, Basecamp
• Good to have: Experience in wellness/spa industry
• Ability to learn quickly and thrive in a fast-paced, dynamic environment
